On 21 December 2012, it was announced that the US financial regulators will require organisations involved in swap activities to record all oral communications and keep these records for 12 months. The new rules come into force in the US in March 2013.

As the recognised global market leading mobile call recording technology provider, Voxsmart has considerable experience in the integration of services with customers’ existing recorders as well as providing hosted/cloud based solutions. Voxsmart is now actively pursuing opportunities in the US mobile call recording market.

To assist US firms needing to comply with the new rules, Voxsmart director, leading international financial services lawyer and compliance expert, Nicola Palios, has published a Whitepaper outlining the new Dodd-Frank requirements for voice recording and the lessons learned in the UK following the introduction of the FSA’s mobile recording rules in November 2011.

To request a copy of the Whitepaper please click here.

Following the successful launch of its VoxRecord product – timed to coincide with the introduction of the FSA’s regulations regarding the recording of mobile phones - Voxsmart has consolidated its market-leadership position and is now implementing the next stage of its growth strategy.

As part of the plan, Graham Rivers, who joined the company last year as a non-executive director, is to become Executive Chairman. Sally-Ann Angel – a co-founder of the company – moves into the position of Chief Operating Officer and Mark Whiteman takes on the role of Director of Sales. In addition, Chris Daniels has also joined the board as a non-executive director, based in the USA. Having led the company through its initial development phase, Paul Manyweathers will leave the company in August to pursue his other business interests although he will remain a shareholder in Voxsmart.

Commenting on the changes, Graham Rivers said: “Paul provided the leadership and direction which the company needed to bring its products to market and build a strong customer base. Having also laid the foundations for the next stage in the company’s growth, he felt now was the right time to move on. My role is to work with Sally-Ann and Mark to build on those foundations and drive our continued growth and development both in the UK and abroad. I am delighted to welcome Chris to the board as he brings considerable telephone recording industry knowledge to the company. We thank Paul for all he has contributed to Voxsmart’s success and wish him all the best for the future.”

Rivers also outlined the company’s recent advances – including significant improvements in the user experience with connection times now virtually instant on outbound calls. In addition, he revealed that Voxsmart is close to launching a CDMA version of its products for the USA market where regulations similar to those introduced by the FSA in the UK are expected to come into force shortly.

New developments are also planned for the VoxRecord Control Centre which will enable the real-time monitoring of voice and data usage across an estate of mobile devices.

About Voxsmart
Founded in 2006 and headquartered in the heart of the City of London, Voxsmart is the leading provider of applications to record mobiles for regulatory compliance. The VoxRecord product has been deployed to over 10,000 traders globally and provides a secure, cost effective and reliable solution that is easy to use, manage and deploy. For further information, please visit www.voxsmart.com

About Graham Rivers
Rivers has spent his entire career in the international computer, media and telecoms (CMT) sector. He was most recently the CEO of a listed UK company operating in the mobile technology market where he oversaw the development of the company internationally and transformed it from a technology company into a provider of a broad range of managed services. He has a long track record of working in highly regulated, international markets and was previously a director of T-Mobile.

About Chris Daniels
Based in the USA, Chris has a long track record in sales, marketing and product management in the voice recording business having spent the last six years with industry leader, NICE Systems. He is also a Managing Director of the Technology Executive Group based in New York.

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Voxsmart, the leading provider of recording solutions for mobile phones today announced the general availability of two new applications, VoxRecord 2.0, to improve call connection times, and VoxMonitor, to offer enhanced security.

VoxRecord 2.0 addresses the carrier connection delays when recording outbound mobile calls by first establishing the recording connection before the call is connected to the called party so that receiving a recorded call becomes no different from a normal call. VoxMonitor, Voxsmart’s new, patent pending mobile application, provides an additional layer of security to detect and control unexpected problems or unauthorised tampering to enable the appropriate action to be taken.

“VoxRecord 2.0 and VoxMonitor show our continued innovation and determination to provide the best possible mobile recording solution” said Paul Manyweathers, CEO of Voxsmart. “Combined with the recent announcement that a major network provider is making a significant change to their network to improve the experience of Voxsmart’s users, this is all good news for those organisations that need to record mobile interactions.”

Voxsmart, whose solution is used to record over 10,000 City traders’ smartphones believes that its suite of applications, now enhanced by the launch of VoxRecord 2.0 and VoxMonitor, is the best solution in the market enabling organisations to comply with the FSA’s rules without the need and associated risk of switching mobile network providers.

For more information on VoxRecord 2.0, VoxMonitor and Voxsmart, please visit www.voxsmart.com, call 0844 999 4189 or email enquiries@voxsmart.com

One of the largest Mobile Network operators in the UK, with over 80% share within the Financial Services sector, has announced that it is implementing a significant change to its UK network to further enhance the user experience when working with the market leading mobile phone recording applications from Voxsmart. The change which will be available to 19 million subscribers in the UK, will play a recorded message when the connection to the Voxsmart recording application is being established.

“To get such a change made in a major network is no easy task” stated Paul Manyweathers, CEO of Voxsmart. “This network operator has listened to the needs of our mutual customers and addressed them with immediate action. They have demonstrated their commitment to working with Voxsmart to provide the best possible experience to their subscribers who record mobile interactions.”

It is planned that this change to the mobile network will be completed by the end of March this year, further enhancing the value of the Voxsmart solution that enables organisations to record mobile interactions without the need to change their network operator or end-user smartphones.

For more information on Voxsmart or the Vosmart solution, please visit www.voxsmart.com, call 0844 999 4189 or email enquiries@voxsmart.com

Voxsmart is pleased to announce the opening of its new London Office within the prestigious location of 30 Crown Place, adjacent to Liverpool Street station. This office, in the heart of the financial district, will be Voxsmart’s new headquarters.

Paul Manyweathers, CEO, stated “This move has been taken by Voxsmart to put us closer to our growing customer base, the majority of which are located within the square mile. It also places us in the centre of a growing market for us, helping city traders to comply with FSA regulations.”

Voxsmart are retaining their offices in Colchester, Essex where the research and development of VoxRecord, VoxRecord Control Centre and VoxMonitor takes place.

Voxsmart recently filed a patent on its technology covering many of the new, unique features and functionality it offers. In particular, the patent covers the many ways in which the VoxRecord solution can be deployed with policies set specific to mobile recording compliance, all managed through the security of the BlackBerry Enterprise Server.

“We are very proud of what our Research and Development team has achieved” commented John Enoch, Technical Director, Vosxsmart. “Our advanced technology and capability to deliver has enabled us to become the number one provider of mobile interaction recording solutions.”

The filing for patents only serves to strengthen the company’s commitment to R&D as its interests in current developments are recognised and protected.

Voxsmart has achieved a leading market position in the provision of mobile interaction recording to the financial sector. In the month leading up to 14th November, the day that the FSA mobile call recording requirements came into force, Voxsmart successfully deployed its innovative VoxRecord software to well over 10,000 BlackBerry smartphones.

These deployments ranged from large-scale on-premise deployments (including 7 of the World’s Top 25 banks by Tier 1 capital) to single hosted deployments for boutique fund managers.

John Enoch, Technical Director commented: “The last couple of months have been exceptionally busy for Voxsmart. Now that it is mandatory for mobile phones to be recorded in the financial sector, we expect to continue winning new accounts over the coming months. We also anticipate that the banks that deployed cloud-based solutions as a short term tactical response to meet the deadline will switch to VoxRecord to better meet their long term recording strategies and security requirements when they have had more time to evaluate the other options.”

Read Our Summary And Be In The Know.

The FSA’s mobile recording regulation comes into force in November and still some companies and individual are unsure as to what the impact is for them. This lack of clarity makes it difficult to develop a plan to comply and to identify the best solution.

That is why we thought it would be a good time to provide our summary on what the regulations mean for organisations. It tackles the issues around both mobile call recording and FSA compliance.

To get up to speed with the new regulations, simply download this document: FSA Summary 12 Nov 2010