Please click the link below to download PDF.

Voxsmart Case Study - GMP Securities

Voxsmart, the leading provider of recording solutions for mobile phones today announced the general availability of two new applications, VoxRecord 2.0, to improve call connection times, and VoxMonitor, to offer enhanced security.

VoxRecord 2.0 addresses the carrier connection delays when recording outbound mobile calls by first establishing the recording connection before the call is connected to the called party so that receiving a recorded call becomes no different from a normal call. VoxMonitor, Voxsmart’s new, patent pending mobile application, provides an additional layer of security to detect and control unexpected problems or unauthorised tampering to enable the appropriate action to be taken.

“VoxRecord 2.0 and VoxMonitor show our continued innovation and determination to provide the best possible mobile recording solution” said Paul Manyweathers, CEO of Voxsmart. “Combined with the recent announcement that a major network provider is making a significant change to their network to improve the experience of Voxsmart’s users, this is all good news for those organisations that need to record mobile interactions.”

Voxsmart, whose solution is used to record over 10,000 City traders’ smartphones believes that its suite of applications, now enhanced by the launch of VoxRecord 2.0 and VoxMonitor, is the best solution in the market enabling organisations to comply with the FSA’s rules without the need and associated risk of switching mobile network providers.

For more information on VoxRecord 2.0, VoxMonitor and Voxsmart, please visit www.voxsmart.com, call 0844 999 4189 or email enquiries@voxsmart.com

One of the largest Mobile Network operators in the UK, with over 80% share within the Financial Services sector, has announced that it is implementing a significant change to its UK network to further enhance the user experience when working with the market leading mobile phone recording applications from Voxsmart. The change which will be available to 19 million subscribers in the UK, will play a recorded message when the connection to the Voxsmart recording application is being established.

“To get such a change made in a major network is no easy task” stated Paul Manyweathers, CEO of Voxsmart. “This network operator has listened to the needs of our mutual customers and addressed them with immediate action. They have demonstrated their commitment to working with Voxsmart to provide the best possible experience to their subscribers who record mobile interactions.”

It is planned that this change to the mobile network will be completed by the end of March this year, further enhancing the value of the Voxsmart solution that enables organisations to record mobile interactions without the need to change their network operator or end-user smartphones.

For more information on Voxsmart or the Vosmart solution, please visit www.voxsmart.com, call 0844 999 4189 or email enquiries@voxsmart.com

Voxsmart is pleased to announce the opening of its new London Office within the prestigious location of 30 Crown Place, adjacent to Liverpool Street station. This office, in the heart of the financial district, will be Voxsmart’s new headquarters.

Paul Manyweathers, CEO, stated “This move has been taken by Voxsmart to put us closer to our growing customer base, the majority of which are located within the square mile. It also places us in the centre of a growing market for us, helping city traders to comply with FSA regulations.”

Voxsmart are retaining their offices in Colchester, Essex where the research and development of VoxRecord, VoxRecord Control Centre and VoxMonitor takes place.

Voxsmart Ltd is proud to announce the appointment of Paul Manyweathers as its full time Chief Executive Officer. Paul brings a wealth of experience from the voice and interaction recording market where he has led a number of businesses through significant growth. Most recently, Paul was UK Managing Director and Global Sales lead for CyberTech before the company was acquired by NICE Systems.

On his appointment, Paul stated "This is a very exciting company operating in a rapidly growing market. Last year Voxsmart sold over 10,000 licenses to FSA regulated firms, helping them to comply with the new regulations to record traders mobile interactions. Our innovation and capability to deliver has enabled us to become the market leader, we now have the perfect opportunity to build on this position.”

Paul is joined by Graham Rivers, who has been appointed non-executive Chairman. Graham is also a well-known industry figure, having been a Director of T-Mobile, with responsibility for the wholesale and MVNO business. He was also CEO at WIN PLC, which he grew and took to a highly successful IPO.

Voxsmart recently filed a patent on its technology covering many of the new, unique features and functionality it offers. In particular, the patent covers the many ways in which the VoxRecord solution can be deployed with policies set specific to mobile recording compliance, all managed through the security of the BlackBerry Enterprise Server.

“We are very proud of what our Research and Development team has achieved” commented John Enoch, Technical Director, Vosxsmart. “Our advanced technology and capability to deliver has enabled us to become the number one provider of mobile interaction recording solutions.”

The filing for patents only serves to strengthen the company’s commitment to R&D as its interests in current developments are recognised and protected.

Voxsmart has achieved a leading market position in the provision of mobile interaction recording to the financial sector. In the month leading up to 14th November, the day that the FSA mobile call recording requirements came into force, Voxsmart successfully deployed its innovative VoxRecord software to well over 10,000 BlackBerry smartphones.

These deployments ranged from large-scale on-premise deployments (including 7 of the World’s Top 25 banks by Tier 1 capital) to single hosted deployments for boutique fund managers.

John Enoch, Technical Director commented: “The last couple of months have been exceptionally busy for Voxsmart. Now that it is mandatory for mobile phones to be recorded in the financial sector, we expect to continue winning new accounts over the coming months. We also anticipate that the banks that deployed cloud-based solutions as a short term tactical response to meet the deadline will switch to VoxRecord to better meet their long term recording strategies and security requirements when they have had more time to evaluate the other options.”

Read Our Summary And Be In The Know.

The FSA’s mobile recording regulation comes into force in November and still some companies and individual are unsure as to what the impact is for them. This lack of clarity makes it difficult to develop a plan to comply and to identify the best solution.

That is why we thought it would be a good time to provide our summary on what the regulations mean for organisations. It tackles the issues around both mobile call recording and FSA compliance.

To get up to speed with the new regulations, simply download this document: FSA Summary 12 Nov 2010