The FSA has publsihed its policy statement widening the scope of call recording in the mortgage and lending industry.

Under section 2.2, the FSA states that it is "adding a new rule to require telephone calls to form part of the arrears records kept by firms and extending the overall record-keeping period from 12 months to three years".

To download the full text of the Policy Statement, click here:    FSA 10/9: Mortgage Market Review