Many organisations already have in place the tools and systems that enable them to capture interactions on the trading floor, in the contact centre or in the general office environment. However, many of these solutions do not provide the ability to capture interactions from mobile and smartphones.
Voxsmart allows you to record BlackBerry® smartphone interactions, but for the captured interaction to be stored and accessed from your existing recording platform, whether that be Cybertech, Nice, Oak, or any of the leading recording solutions.
In such an environment, VoxRecord acts as the intelligent acquisition level, it decides which interactions are recorded and ensures that these are captured and stored on your premise-based recorder. VoxRecord not only takes care of capturing the interaction itself, but also collecting key information relating to the interaction such as date, time, originating line, etc. Traditionally known as the call metadata, this information is vital to enable each interaction to be tagged and easily retrieved through any search facility.
It is through the design of VoxRecord and the close partnerships we have developed with all of the leading recording vendors that we can offer this level of integration and provide you with the ability to record BlackBerry® smartphone interactions onto your existing recording platform.