It is not only those organisations that have to record for compliance, that should record mobiles. Capturing every business interaction that takes place is good practice – it reduces risk to the business, it enables disputes to be resolved quicker and it enables quality to be monitored.
For those organisations that do not have to record but want to, Voxsmart provides a comprehensive solution that enables you to selectively record the interactions taking place on BlackBerry® smartphones or to provide users with a record-on-demand capability.
Whether you are recording full-time for compliance, or selectively for quality, it is the same highly proven VoxRecord application that you are using – providing the same level of flexibility, scalability and reliability.
When using VoxRecord for selective recording, you define which type of interactions, on which smartphones and for which users are captured. The same is true with record-on-demand, with the ability to turn on or off this capability by smartphone, user, location, etc.
And in the same manner as with compliance recording, you have the choice to store and retrieve captured interactions on your existing premise-based recorder, or to utilise Voxsmart’s secure and fully managed cloud-based recorder.