For those organisations that are recording their BlackBerry® smartphones for compliance reasons, then their VoxRecord application is mission-critical. That is why Voxsmart provides a highly responsive remote support service for your IT staff. If for any reason any of your Voxsmart applications fail, then our technical team is on call to help diagnose and isolate the issue and take corrective action.
For those organisations using the VoxRecord cloud-based recording, then we also provide a fully managed service for your mobile recording application. We take responsibility for the management of your recording platform including routine maintenance and housekeeping. We also perform proactive monitoring of both your recording platform and your VoxRecord application ensuring that every element of the solution is both available and functioning correctly.
With the Voxsmart solution no change is required to your BlackBerry® smartphones or your network provider and as such there are no changes to the support and maintenance agreements you currently have in place for your smartphones or the service level agreements for your network services.