Voxsmart provides organisations with a fully compliant mobile recording solution that ensures that key interactions on your smartphone are recorded. We do this by locking down the application making sure that no interaction can be made without the recording of it being triggered.
VoxMonitor provides an additional layer of security to enable you to monitor and audit in real-time that you are capturing every interaction. With VoxMonitor each BlackBerry® smartphone is constantly monitored to ensure that the recording application is active and working as required. This guards against any potential tampering of the smartphone resulting in the application service being removed or turned off and the smartphone allowing unrecorded interactions.
For compliance officers, this provides the ability to demonstrate that not only are interactions being captured, but the whole process is monitored and audited.
VoxMonitor works in a similar manner to an IT or network monitoring application, polling each device and looking for a heart-beat from the VoxRecord application. With this capability, organisations are able to immediately detect any potential breach on a smartphone device and address this accordingly.