As a BlackBerry® Alliance Select Member we first developed the ability to record BlackBerry® smartphones in early 2008 and since then we have continued to expand and improve our applications. Today we are proud to state that more organisations use Voxsmart to record their BlackBerry® interactions than any other solution, making VoxRecord a market proven solution.
We believe the reason for this is that we offer the most flexible, reliable and comprehensive solution on the market. With VoxRecord you are able to record voice, PIN and SMS communications using your current BlackBerry smartphone and continue to operate over your existing network. Voxsmart also enables you to record in the mode that best meets your business needs and store and retrieve interactions on the platform of your choice:
- Compliance Recording – ensures that you fully comply with the rules defined by the regulator capturing each and every interaction made from those countries where the legislation applies.
- Selective Recording – provides you and, if you require, your users with the ability to define which smartphone interactions are captured. This enables selective recording for quality and audit purposes, or to provide the capability of record-on-demand.
- Premise-Based Recording – many organisations already have a premise-based recording platform and do not wish to replicate this solution for mobile interactions. Voxsmart enables you to leverage your existing premised-based solution to store recordings and retrieve using the tools within this solution.
- Cloud-Based Recording – for those organisations that do not have an existing recording platform, or who choose to separate mobile interactions from their premise-based solution, Voxsmart has a fully hosted and managed cloud-based recording solution that is completely scalable and provides comprehensive storage and retrieval capability.