VoxSmart opens APAC office as part of global expansion

VoxSmart opens APAC office as part of global expansion

London/New York – 16 November 2021 – VoxSmart Ltd., the global leader in communications surveillance, has today cemented its APAC presence with the opening of a new office in Queenstown, New Zealand, further building on the global growth of the firm over the last year.  

Based in the heart of Queenstown, the city is an ideal location for VoxSmart’s presence on the ground in the APAC region due to the investment that the city has put into the new innovation hub, with the goal of turning the city into a global leader in technology. This new office will be headed by VoxSmart COO & kiwi native, Adrienne Muir.  

VoxSmart currently has employees across the region, including offices based in Singapore and Melbourne, as well as New Zealand. The opening of a new central office in Queenstown further builds on the expertise already being delivered to local clients, and better positions VoxSmart to take advantage of the expanding role of regtech in the region.  

Commenting on the new office, Adrienne Muir, COO of VoxSmart said: “With New Zealand fast becoming a hotspot for tech innovation, and Australia on our doorstep, it makes sense for us to be serving our clients locally on the ground. Having our team dispersed in Singapore, Melbourne and now New Zealand is fantastic for our growing number of clients in APAC. As the region enters a period of tech revolution, our job is to ensure clients have direct access to our expertise as and when they need it.” 

Olivia Wensley, CEO at Queenstown Lakes further added: “We’re thrilled to have a company the calibre of VoxSmart establish an office in our region. The tech companies who have established offices here enjoy the unparalleled lifestyle the Queenstown Lakes region has to offer. Having an office here has been a great way for our tech sector to attract talent because of our region’s desirability. 

Oliver Blower, CEO of VoxSmart, pointed to the global vision of the firm: “The opening of our new APAC office is central to our long-term strategic vision and global management model. Not only will it help us to serve our local clients to an even higher standard, but also demonstrates our ongoing commitment to having a truly global reach and presence.”  

This news marks a period of rapid growth for VoxSmart, following a $25 million growth equity investment injection from Toscafund and senior hires in North America earlier in the year, in addition to the recent acquisition of GreenKey Technologies 

About VoxSmart  

VoxSmart Ltd. is a global SaaS communications surveillance provider with offices in New York, London, Singapore, Madrid, Queenstown and Melbourne. VoxSmart designs, develops, and deploys cloud-based communications surveillance technology for global financial institutions to manage their business risks and regulatory requirements. Its rapidly evolving technology, with proven accuracy in financial voice transcription and real-time instant message capture, supports over 100 clients with regulatory requirements to monitor and reconstruct all trade communications from voice, mobile, email and chat.  

VoxSmart has unparalleled expertise in unstructured data processing and indexing for complex technology environments and believes that by harnessing this data, a business will build a strong foundation for intelligent risk and control analysis. VoxSmart’s goal is to become the global reference for risk and compliance surveillance technology and offer end-to-end remote conduct and employee monitoring that connects a firm’s people, processes, and technology to drive significant operational efficiencies and enable smarter business decisions.  

 

The Changing Faces of Communication: World Communication Week

The Changing Faces of Communication: World Communication Week

It´s no secret that the way in which we communicate has changed over the years. From the invention of the telegram in the 1840´s, to the telephone, to the wonders of the smartphone and roaring success of WhatsApp – it´s evident to see the evolution of communication channels, opening a realm of possibilities for trade and transaction. 

Here at VoxSmart we are big on communication considering it spans every facet of our internal and external framework – uniting employeesstrengthening resolve, and safeguarding industries from the undesirable consequences of non-compliance. Extending our commitment to open and compliant communication, this week several of our speakers took to the channels at a number of events to convey our dedication to the future of communication software.

Although the last few months have been challenging, the culture of communication here at VoxSmart has remained strong, leading with empathy and compassion as the world traversed the unchartered waters of remote working at an uncertain time. Adapting communication for an “always-on” economy we understand that certain risks emerge from this new form of working yet we equip firms with suitable technology to alleviate these concerns, providing peace of mind in what was, and remains, an unprecedent situation.   

Speaking November 2nd at Tech Nations APAC Webinar Series on talent acquisition Adrienne Muir, COO at VoxSmart, spoke of the importance of communication, and the associated obstacles to be overcome as part of an expanding global team. We have seen a shift in how we are communicating over the last year or so but it’s not impossible to continue fostering company culture virtually, or through multiple time zones. […] Adapting to new working models involves a lot of change across your organisation but it is possible to keep your company culture strong. Making sure you have the overall commitment from your team and being conscious of your people and their time zones are essential to making that happen” .

As always communication, like any other skill, can be nurtured and developed. It doesn´t just happen overnight. In order to support open, collaborative communication and work towards our company goals, staff are given a platform through global team meetings to decide, debate and deliver on objectives as a community of people.  

A foundational element to our values – Respect, Resilience, Responsibility, Collaboration and Passion – communication underpins all that we are. As the saying goes – No one can whistle a symphony. It takes a whole orchestra to play it! 

Join a team which values communication! Check out our open positions here

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VoxSmart are shortlisted in the RegTech Awards USA

VoxSmart are shortlisted in the RegTech Awards USA

NEW YORK – RegTech news reporter the A-Team group has once again recognised VoxSmart as a leader in Surveillance technology. VoxSmart has been shortlisted for Best e-Comms Surveillance Solution and Most Innovative Technology for Regulatory Compliance (Trade Reconstruction) in the US edition of their annual awards.

VoxSmart is a SaaS surveillance technology provider that designs, develops and deploys software to better manage business risk and meet regulatory requirements.

The A-Team group are a principal industry voice for regulatory technology that raise awareness of key regulatory and compliance challenges for firms operating in the financial sector.

The RegTech Awards recognise outstanding performance by RegTech vendors in the US region that develop data and technology solutions for the financial industry. Nominations from across the industry are reviewed by the A-Team editors and their advisory panel, with the shortlist then published for public vote.

 Vote for VoxSmart in Best eComms Surveillance Solution!

Vote for VoxSmart in Most Innovate Technology for Regulatory Compliance!

VoxSmart is the leading provider of mobile recording and communications surveillance for capital markets, equipping firms with the technology required to ensure employees remain compliant, whether from the dealing floor, or, during the disruption of the last 18 months, from the home office. In short, we helped the markets to continue to function during the unprecedented disruption of a global pandemic. Compliance departments across the financial services industry have come to rely on our class-leading technology to provide solutions to today’s remote working environment.

Financial regulations, particularly Dodd Frank and MiFID II, require increasingly forensic searches of trades and the communications leading to those trades. VoxSmart’s ground-breaking Trade Reconstruction technology allows financial institutions to quickly piece together the communications used in individual trades, so that all forms of misconduct, criminal or civil, can be presented to the relevant authorities or regulators. Our automatic reconstruction technology reduces 20 hours of manual reconstructions down to instant access at the click of a button. Investigations that used to take hundreds of man hours now take just minutes to complete thereby allowing our customers compliance and risk departments to focus on their day to day work flows and protecting their reputation.

Featured alongside familiar names in this year’s shortlist such as Bloomberg, Moody’s Analytics and Refinitiv, VoxSmart is fast becoming a market reference for surveillance technology for capital markets firms.

VoxSmart acquires GreenKey Technologies to expand NLP capabilities

VoxSmart acquires GreenKey Technologies to expand NLP capabilities

London/New York – 28th September 2021 – VoxSmart Ltd., the global leader in communications surveillance, has announced the acquisition of GreenKey Technologies Inc., the industry-leading automated speech recognition (“ASR”) and natural language processing (“NLP”) provider, to further bolster its communications surveillance offering to global financial institutions.

The addition of GreenKey’s domain-specific communication analysis expertise will enable VoxSmart to rapidly accelerate growth and position the company as the de facto market leaders in natural language processing (NLP) and voice analytics for Financial Markets.

Commenting on the deal, Oliver Blower, CEO of VoxSmart said: “By acquiring GreenKey, we have added an extremely valuable asset to our product portfolio enabling us to provide even greater value and deeper insights to our clients. We continue to be extremely well positioned to help the market consolidate their surveillance assets with our unique ‘one platform’ approach”.

Anthony Tassone, CEO of GreenKey Technologies, added: “Following eight years of research and development focusing on voice data analysis for the financial markets, we are incredibly excited to be working with VoxSmart on this transaction. They have the breadth and depth of reach within this sector to take the technology to the next level.

This acquisition marks a period of rapid growth for VoxSmart, following a $25 million growth equity investment injection from Toscafund earlier this year, which was designed to support transactions such as this.

George Koulouris, Partner of Toscafund, noted: “We are already seeing our investment in VoxSmart providing the necessary support in facilitating the completion of this deal, with the company well positioned to pursue further transactions and solidify its position as the market leader.

About VoxSmart

VoxSmart Ltd. is a global SaaS communications surveillance provider with offices in New York, London, Singapore, Madrid, Queenstown and Sydney. VoxSmart designs, develops, and deploys cloud-based communications surveillance technology for global financial institutions to manage their business risks and regulatory requirements. Its rapidly evolving technology, with proven accuracy in financial voice transcription and real-time instant message capture, supports over 100 clients with regulatory requirements to monitor and reconstruct all trade communications from voice, mobile, email and chat.

VoxSmart has unparalleled expertise in unstructured data processing and indexing for complex technology environments and believes that by harnessing this data, a business will build a strong foundation for intelligent risk and control analysis. VoxSmart’s goal is to become the global reference for risk and compliance surveillance technology and offer end-to-end remote conduct and employee monitoring that connects a firm’s people, processes, and technology to drive significant operational efficiencies and enable smarter business decisions.

About GreenKey

GreenKey Technologies (GK) is the creator of a patented speech recognition (ASR) and natural language processing (NLP) platform that recognizes complex and domain-specific jargon across real-time audio and text sources, transforming them into actionable insights.

GK helps financial market and emergency services professionals structure conversational data into insightful reports and automate complex workflows.

Contact us today to learn how we are solving real industry problems with our solutions here. 

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VoxSmart announces Telegram Capture to broaden award-winning Mobile Capture suite

VoxSmart announces Telegram Capture to broaden award-winning Mobile Capture suite

LONDON – VoxSmart., a leading communications surveillance provider, has announced the release of its real-time Telegram Capture product, further strengthening the firm’s mobile surveillance offering for regulated industries.

The cloud-based recording solution was fast-tracked through development after receiving increased market interest in capturing the channel during the global pandemic, particularly from firms seeking to address their surveillance requirements of Digital Assets.

Telegram has seen a steady increase in popularity. In January 2021 alone, the message platform saw 100 million new users and was ranked as the number 1 most downloaded app in the world, after WhatsApp privacy concerns sparked interest in platform alternatives.

As more employees adopt hybrid working approaches, instant messaging has become a frequently used business communication channel, one often dictated by the client themselves. The compliant use of these channels continues to challenge risk and compliance professionals, however VoxSmart’s recording and monitoring solutions are helping global teams communicate with increased oversight on a vast array of different channels, from anywhere they wish to work.

As pioneers of the first ever WhatsApp Capture solution, VoxSmart is committed to keeping abreast of market trends and regularly consults with industry leaders on surveillance topics to ensure their solutions remain relevant and market leading.

Oliver Blower, CEO of VoxSmart, shared his excitement on the new developments. “We have seen the adoption of our mobile capture products accelerate significantly as more firms equip their employees with remote working-friendly compliance technology. We are extremely proud to deliver yet another pioneering solution to the market to help firms address key gaps in their global communication surveillance.”

VoxSmart’s Telegram Capture supports Android and iOS-based devices and does not require an app installation on the user’s mobile device to record text, including self-destructing messages, rich media, images, and attachments. The solution supports multi-device functionality, allowing firms to monitor telegram interactions sent from mobile or desktop versions of the messaging platform.

Other communication platforms in their development stages and to be announced soon include Signal and Microsoft Teams.

To discover more about VoxSmart’s Mobile Capture Suite get in touch with us here! 

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