We´ve made the RegTech 100 list for 2022!

We´ve made the RegTech 100 list for 2022!

VoxSmart are delighted to be included in the RegTech 100 2022 list which recognises the world’s most innovative technology solution providers that offer products and services in the areas of compliance, risk management, information security and financial crime. 

In its fifth year the RegTech list further cements VoxSmart as an industry leader within financial and regulated markets and highlights our commitment to tackling real industry issues with practical solutions. It is VoxSmarts second feature on the prestigious list and the honour is not lost on us as we continue to strive to improve and enhance our offering.  

With increased need for flexible RegTech due to the outbreak of Covid19 and the rapid introduction of hybrid working models, VoxSmart has too adapted to this reality and grown our solutions to offer our clients the safety and assurance of meeting regulatory requirements. With increased regulatory pressures we are delighted to have been able to assist firms in this transition, traversing the unchartered waters of WFH together.  

As investments in RegTech rises, with increased focus on artificial intelligence (AI) and machine learning (ML), our growing product suite equips firms with the software to surveil communications, alerting to instances of malpractice whilst also reviewing the conduct of employees, reinforcing postive corporate culture and enabling staff to communicate to clients with confidence. Being regulator ready has never been so easy with VoxSmart!  

Check out the full list here! 

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    Celebrating 65 Years of Artificial Intelligence

    Celebrating 65 Years of Artificial Intelligence

    Artificial Intelligence (AI) has, within many industries, often been utilised as a buzz word to attract and impress the public with state-of-the-art applications of modern technology. However, there is real value to be gained by applying AI to your business, across a number of functions.  

    The introduction of AI 

    AI is not a new concept. It has been on the scene longer than many of us may expect. Yet, the way in which we apply AI has evolved and much progress has been made into the field since its initial introduction some 65 years ago.  

    Coined by John McCarthy in 1956 AI is the ability of machines to perform certain tasks, which need the intelligence showcased by humans. However, prior to this, mathematician Alan Turing and neurologist Grey Walter tackled the challenges of intelligent machines as part of the wartime effort and set the bar for the future of intelligent machines, paving the way for AI. 

    Not long after the introduction of the term AI, Machine Learning (ML), established by Arthur Samuel in 1959, is to the forefront of AI. Derived from Samuels desire to create a machine which could learn to play a better game of checkers than could be played by the person who wrote the program. With ML, AI machines automatically learn from existing data without being assisted by humans and from this, huge amounts of unstructured data such as text, images, and audio are absorbed in what is termed deep learning.  

    AI in Financial Markets 

    AI is very much changing surveillance platforms and functions, with the industry starting to mature around its use in recent years. It is more conventional now, with a greater degree of transparency and explainability to all areas of the market and regulatory boards.  

    It can be seen to vastly increase operational efficiency and reduce resources needed in the assurance of regulatory compliance. In the game of false positives AI brings new capabilities to the table, vastly reducing this rate allowing analysts to focus on the real issues. A recent TabbForum survey cast further light on the future of AI and ML with the market, with these aspects being the third most popular area in which firms aim to invest in over the next three years. 

    AI and ML at VoxSmart 

    Dedicated to providing practical solutions to real industry problems AI and ML are pivotal in our effort to tackle these issues. Following our recent GreenKey acquisition, our NLP technology can help firms enhance team management, sales efficiency and trading operations by recognising and analysing the content of text and audio communications.  

    VoxSmart’s Communications Surveillance platform combines various AI and ML algorithms to increase accuracy, and reduce false positives, equipping firms with a more effective tool for conduct risk management.  

    Trade Reconstruction is another area where VoxSmart applies AI in order to successfully identify important information within a communication which links that message, text or call to an order or transaction. This automated data linkage significantly reduces the time spent on regulatory reporting and also allows firms to easily investigate internal queries or questions surrounding their business.  

    All our solutions aim to equip firms with the tools to make better business decisions using insights from the data their business is generating. AI and ML technology is essential to making this happen.  

     

    To discover more on how our products can help overcome real industry issues, contact us today here! 

     

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    VoxSmart are shortlisted in the TradingTech Insight Awards Europe 2022!

    VoxSmart are shortlisted in the TradingTech Insight Awards Europe 2022!

    TradingTech news reporter the A-Team group has once again recognised VoxSmart as a leader in Surveillance technology. Delighted to announce that we have been shortlisted in the Best Trade Reconstruction Solution category at the upcoming TradingTech Insight Awards Europe 2022.  

    The A-Team group are a principal industry voice for regulatory technology that raise awareness of key regulatory and compliance challenges for firms operating in the financial sector. 

    The TradingTech Awards recognise outstanding performance by RegTech vendors in Europe that develop data and technology solutions for the financial industry. Nominations from across the industry are reviewed by the A-Team editors and their advisory panel, with the shortlist then published for public vote. 

    With VoxSmart’s Trade Reconstruction technology you can access all your trade and communication data in one place, linking trades and communications for enhanced risk management. This enables firms to instantly review and investigate trades s and all corresponding communication when required.  

    Our technology uses advanced algorithms and A.I to accurately tag, filter and match trade information with the context around them. This means you can focus less on error-prone, manual tasks and more on proactive analysis and investigation. This, in addition to saving time, money and employee resources, gives your firm increased transparency over how traders and sales professionals are booking business for your firm.  

    Vote for VoxSmart in Best Trade Reconstruction Solution here!

    XLoD Insights: Covid, Costs, Conduct and Culture.

    XLoD Insights: Covid, Costs, Conduct and Culture.

    XLod Global – the only event to combine all 3 lines of defence recently drew to a close following 3 jam packed days of events covering a range of topical discussions from November 16th to 18th. The virtual event, which saw the worlds non-financial risk and control leaders network, learn, and collaborate, shed great insight into the obstacles which the industry faced over the last 20 months as the world battle the pandemic. 

    VoxSmart were delighted to feature over the three days with CEO, Oliver Blower’s and Head of North America, Larry List’s participation in roundtables and debates. A number of key take homes from the event centralised on the issue of conduct, culture, cost and as previously mentioned – Covid.  

    Covid 

    Reflecting on the initial stages of the pandemic many industry professionals commented on the transition from office to remote. Although, perhaps not seamless, under the circumstances the industry was applauded for its quick response in designing protocol regarding surveillance risk and the application of measures to ensure compliance. 

    Yet, one such obstacle which still remains for regulated industries lies in the capture of video communications. With the likes of Zoom, Teams and WhatsApp video calls now a daily practice for many there still lies the issue of surveilling this form of communication. Audio recording of video call provides some degree of surveillance however failed to provide a holistic view of the communication, lacking the ability to capture body language, gestures, and surroundings. Storage of this form of data also raised concern from many industry experts and the feasibility of watching this trade communication was too called into question. As is, it still remains that use of video communication platforms remains prohibited amongst many firms within regulated markets providing additional obstacles for traders.  

    Conduct and Culture 

    With the WFH reality that still features as part of many firms, conduct and culture were a main talking point throughout several panel debates across the three days. It was evident that not only are market leaders interested in utilising surveillance technology in trade communications to reduce risk but also in assessing the conduct of employees and the culture in which they were creating. Many firms seek to create a culture of compliance through surveillance, however some argued there lies a balance between surveillance as a deterrent and as a tool to incite fear in employees which would entice some to unregulated channels. Finding the balance between the need to surveil and trusting employees to do correctly was of precedence.  

    Cost 

    However, in expanding the scope of surveillance technology across companies there comes additional cost which was a key issue of debate. There were mixed views on expanding the capabilities of surveillance technology to cover issue outside of market abuse based on the cost, space and analysis needed. Many argued for the focus to be on traditional risks with care and thought needed in its use to avoid unnecessary bills. 

    Budgetary issues were also topical regarding meeting regulatory requirements. Keeping things simple were seen to achieve the “biggest bang for buck” yet there still remained error rates which prove expensive for firms to tackle. Risk tolerance levels were suggested by many by means of managing the cost of surveillance yet difficult to apply in reality.  

    Three very successful days of insights and learning of which VoxSmart are proud to have been a part of, hearing the obstacles and challenges which remain within the industry and understanding how our solutions play a role in alleviating the pressures faced. Congratulations to the team at XLoD! 

    Contact us today to learn how we are solving real industry problems with our solutions here. 

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    Symphony Innovate: VoxSmart’s NLP technology breaks through the noise.

    Symphony Innovate: VoxSmart’s NLP technology breaks through the noise.

    Connecting people with purpose – the recent Symphony Innovate event delivered on what it set out to do having taken place earlier this month to great success. The event brought together hundreds of key financial and technology experts from all over the world into a single, digital venue to discuss recent industry transformations, unlock powerful workflows, and indeed – connect with purpose. Take a look at coverage from the event below! 

    VoxSmart, having featured in an end-to-end trader workflow live at the event, are delighted to have had the opportunity to showcase the possibilities of our recently acquired Natural Language Processing (NLP) technology. NLP vastly accelerates access to data essential in mitigating risk in regulated markets by enabling downstream intelligence in an automated process providing traders with real-time transcription across a number of communication channels. Critical in trade reconciliation and trade dispute discussions, our technology revolutionises the way in which industries access and view communications.  

    Recalling the noise of the late 1980´s trading floor Andrew Stone, our Markets Specialist and ex-Interdealer Broker, cites the “semi-organised chaos” which was created within these environments. “Fifteen brokers, all with 2 phones clamped to their ears would be shouting prices to each other, whilst also having to listen to the various speakers and squawk boxes scattered around the desk![…] invariably things would get missed, arguments about who shouted what and in what order were frequent and it took all our skill to keep clients and colleagues happy.” 

    Squawk no more. 

    Although communication technology has evolved significantly over the years, from wired telephones and retro squawk boxes to sleek eComm platforms such as Bloomberg, WhatsApp and WeChat – noise still remains on these trading floors. In Andrew´s own words, “the problems are the same as they have always been” – how can an individual, or group of individuals, make sense of all the information that they are bombarded with on a daily basis?  

    So how does NLP help diminish the noise? NLP cuts through the noise with real time transcriptions, alongside AI and Machine Learning it is possible for traders to filter the information needed hence reducing the quantity of unnecessary noise. Not only this, but it also provides traders “the opportunity to monitor the time spent communicating with their clients and find out if this is driving sales and therefore profits” states Andrew, thus providing industries the unique opportunity to maximize revenue. This, in addition to risk mitigation, make NLP a no-brainer when it comes to trades and creates endless possibilities.  

    There are big things to come from NLP!

    Check out VoxSmart’s recent feature in an end-to-end trader workflow live at Symphony Innovate here!

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    VoxSmart opens APAC office as part of global expansion

    VoxSmart opens APAC office as part of global expansion

    London/New York – 16 November 2021 – VoxSmart Ltd., the global leader in communications surveillance, has today cemented its APAC presence with the opening of a new office in Queenstown, New Zealand, further building on the global growth of the firm over the last year.  

    Based in the heart of Queenstown, the city is an ideal location for VoxSmart’s presence on the ground in the APAC region due to the investment that the city has put into the new innovation hub, with the goal of turning the city into a global leader in technology. This new office will be headed by VoxSmart COO & kiwi native, Adrienne Muir.  

    VoxSmart currently has employees across the region, including offices based in Singapore and Melbourne, as well as New Zealand. The opening of a new central office in Queenstown further builds on the expertise already being delivered to local clients, and better positions VoxSmart to take advantage of the expanding role of regtech in the region.  

    Commenting on the new office, Adrienne Muir, COO of VoxSmart said: “With New Zealand fast becoming a hotspot for tech innovation, and Australia on our doorstep, it makes sense for us to be serving our clients locally on the ground. Having our team dispersed in Singapore, Melbourne and now New Zealand is fantastic for our growing number of clients in APAC. As the region enters a period of tech revolution, our job is to ensure clients have direct access to our expertise as and when they need it.” 

    Olivia Wensley, CEO at Queenstown Lakes further added: “We’re thrilled to have a company the calibre of VoxSmart establish an office in our region. The tech companies who have established offices here enjoy the unparalleled lifestyle the Queenstown Lakes region has to offer. Having an office here has been a great way for our tech sector to attract talent because of our region’s desirability. 

    Oliver Blower, CEO of VoxSmart, pointed to the global vision of the firm: “The opening of our new APAC office is central to our long-term strategic vision and global management model. Not only will it help us to serve our local clients to an even higher standard, but also demonstrates our ongoing commitment to having a truly global reach and presence.”  

    This news marks a period of rapid growth for VoxSmart, following a $25 million growth equity investment injection from Toscafund and senior hires in North America earlier in the year, in addition to the recent acquisition of GreenKey Technologies 

    About VoxSmart  

    VoxSmart Ltd. is a global SaaS communications surveillance provider with offices in New York, London, Singapore, Madrid, Queenstown and Melbourne. VoxSmart designs, develops, and deploys cloud-based communications surveillance technology for global financial institutions to manage their business risks and regulatory requirements. Its rapidly evolving technology, with proven accuracy in financial voice transcription and real-time instant message capture, supports over 100 clients with regulatory requirements to monitor and reconstruct all trade communications from voice, mobile, email and chat.  

    VoxSmart has unparalleled expertise in unstructured data processing and indexing for complex technology environments and believes that by harnessing this data, a business will build a strong foundation for intelligent risk and control analysis. VoxSmart’s goal is to become the global reference for risk and compliance surveillance technology and offer end-to-end remote conduct and employee monitoring that connects a firm’s people, processes, and technology to drive significant operational efficiencies and enable smarter business decisions.