Brazil’s financial sector is at a turning point. With global regulators handing out billions in fines for off-channel communications, communications surveillance has become a board-level priority. For Brazilian firms, where WhatsApp dominates professional interactions, the challenge isn’t if to monitor — but how to capture, retain and govern mobile, voice, and messaging data effectively.

As 2024 wraps up, VoxSmart reflects on over a decade of redefining surveillance, evolving it from a compliance necessity to a powerful commercial tool. At the recent XLod conference in London, the spotlight was on surveillance’s growing role in efficiency and revenue generation, particularly with real-time voice transcription. This technology now helps banks track client interactions, missed opportunities, and mitigate risks, offering insights that drive revenue and trust. With the market finally catching up, VoxSmart is poised to lead this shift, making surveillance a key driver of success in modern finance.

Blockchain's potential as a trusted currency hinges on transparency, usability, and trust. The EU's MiCA regulation offers a framework to transform digital assets into reliable, everyday currency, emphasizing security and accountability. VoxSmart’s CEO supports this evolution, advocating for tools that ensure compliance and foster trust, setting a standard for mainstream adoption globally.

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