Introducing GreenKey NLP, a VoxSmart Company

Unlock missed revenue opportunities from voice and chat conversations across your trading desks, all in real time.

Natural Language Processing (NLP) in financial services

 

Natural Language Processing (NLP), detects and highlights market and client insights from voice and chat conversations. This helps traders work more effectively and increase communication compliance across the business.

Our clients trust Wall Street’s most advanced NLP technology to help highlight relevant information to make better decisions and automate workflows across their institutions.

70% of all client interactions are lost, missing vital insights to enhance sales relationship management.

Unlock insights instantly from your conversational data.

Real-time transcription for faster trading and execution

Instantly capture what products are being traded and being asked for. In-call orders are transcribed instantly with our live dictation functionality that accurately populates trade tickets.

With integration to audio gateways to transcribe turret and mobile recordings, our patented Automatic Speech Recognition (ASR) architecture can deliver voice-to-text fast, and with exceptional accuracy. This leaves you with a complete written record of any agreements made over the phone.

Insight reports that boost sales

Provide research and analyst departments with valuable and timely insights into your clients and the market.

Capture every client offer, negotiation and market movement to  help uncover missed opportunities. Find out whether the time you’re spending with clients is truly driving trades with reports that are easy to configure and instantly improve the quality and relevance of your market research.

Insight reports that boost sales

Provide research and analyst departments with valuable and timely insights into your clients and the market.

Capture every client offer, negotiation and market movement to  help uncover missed opportunities. Find out whether the time you’re spending with clients is truly driving trades with reports that are easy to configure and instantly improve the quality and relevance of your market research.

Market-focused intents for surveillance and compliance

Keep on top of conduct risk with a complete record of quotes and transactions.

Our sector-specific A.I algorithms detect entities such as the asset class traded, caller sentiment and intents extracted from conversations such as market colour or earnings calls. With this, you can ensure total compliance of your sales professionals and traders.

Why is NLP important for the financial sector?

Financial institutions within Capital Markets are facing mounting challenges:

 

  • Sell side firms are cutting costs and must constantly remain competitive
  • Buy side firms are facing increasing regulatory pressure to find the best price
  • Compliance departments across all regulated industries are overwhelmed by unstructured chat, voice and email data to employ effective supervisory measures.
VoxSmart understand how valuable it is for firms to capture, analyse and act on the communication data generated by sales and trading professionals daily. This can not only lead to operational efficiencies and improved customer relationships but address key supervisory blind spots.

Specialised communication analysis for financial markets firms

Our models have been trained on terabytes of data to identify and understand inquiries, quotes, trades, market color, and learn more as they are discussed in voice, chat, and email conversations between financial market professionals. We cover a broad range of asset classes.

Credit

  • IG Bonds
  • HY Bonds
  • EM Bonds
  • Bond Spreads
  • CDS

Rates

  • Euro / Dollar / Sterling Swaps
  • Currency Swaps
  • Interest Rate Swaps
  • Swaptions
  • Futures Swaps
  • Agency

FX

  • Options
  • Swaps
  • Forwards
  • NDFs

Equities

  • Global cash Equities
  • Equity Swaps
  • Equity Index Swaps
  • Dividend Swaps
  • Futures Swaps
  • Equity & Index

Commodities

  • Softs
  • Distillates
  • Energy Options